Phase consultation and design接洽和方案設(shè)計階段
- Consultation and negotiation
 - First draft of the plan
 - Concept design
 - Design quote
 - Signing the contract
 - The project design
 - Report and exchange
 - Detailed design
 
Phase construction工程施工階段
- Organizational plan
 - Start construction report
 - Technical disclosure
 - Approach construction
 - Project self-check
 - Acceptance delivery
 
- Project construction preparation
 - Set up a special project department, led by senior project managers and project leaders;
 - Digest bidding documents, design drawings, construction contracts, etc., apply for construction permits and fire protection application procedures
 - Site survey, familiar with the project situation, study drawings, start drawing review
 - Start the preparation and review of quality, time limit, safety, environmental objectives and control plan
 - Set up temporary facilities, three links and one level; Implement personnel, materials, capital requirements, etc
 - Determine the key points and difficulties of the project, compile and review the Construction Organization Design Scheme
 - Project construction stage
 - According to the "Construction Organization Design Scheme", the first batch of personnel and equipment enter the site to complete the site investigation and release
 - Material application, procurement, application for inspection, warehousing and inspection; At the same time custom processing materials for review
 - Scientific and regular flow work, all stages of process control, self-inspection, mutual inspection and handover inspection, strictly strengthen the process control
 - Prepare and process all kinds of "engineering contact list" and keep it on file
 - Project progress and project funds statistics, preparation, report for review
 - Quality, time limit, safety, environmental protection of each assessment target inspection and correction
 - Completion of the project for inspection
 - Project self-inspection, professional team to complete the cleaning work, debugging and repair
 - Project eepartment organizes and completes the initial inspection of internal quality inspection for each sub-project
 - Organize and complete the reinspection of engineering Department and Supervision department, and rectify the parts that do not meet the requirements
 - Collate project materials, draw as-built drawings, and compile project summary
 - Compile and submit the Completion Acceptance Report, cooperate with related departments for completion acceptance
 - Handle site handover, project file handover, submit project payment settlement
 - Enter the warranty maintenance process
 
Phase maintenance保修維護(hù)階段
- After-sales warranty maintenance
 - Regularly visit
 - All-the-way tracking
                    
- Engineering repair telephone: 0755-83288682-8004 waiting for your call for repair
 - Response within 8 hours, engineering manager will call, visit and understand your needs
 - Senior engineer on-site investigation, and you agree on emergency treatment measures
 - Investigate and analyze the causes of engineering maintenance matters, and negotiate with you on the maintenance plan and preventive measures (within 3 working days)
 - The project manager shall formulate the maintenance implementation plan, and upon confirmation by both parties, start the maintenance construction of the project
 - Implement self-check and mutual check in each maintenance stage
 - After completion of maintenance and construction, it shall be delivered to the owner for acceptance
 - Summarize the engineering maintenance treatment results and submit the Maintenance Evaluation Report for archiving
 
 
Complaint handling process投訴受理流程
- Customer complaints
 - Customer service staff records the complaint content
                    
- File customer complaints
 
 - Verify that the complaint is valid
                    
- Reply to customer within 24 hours
 
 - Identify the complaint handling confirmation department
 - Responsible department to analyze the reasons
                    
- Determining specific Responsibilities
 
 - Propose treatment plan
 - Submit to the supervisor for approval
 - Implementation treatment plan
                    
- The customer service staff informs the customer
 - Implement handling responsibilities
 - Filing of complaint forms
 
 - End of complaint handling